Within the International Telecommunication Union ITU standardization activities towards QoE are targeted in ITU-T SG12, the lead study group on quality of service and quality of experience within the ITU. Goal of ITU-T SG12 to be able to a) measure quality parameters in next generation networks and b) measure their impact on QoE. The challenge of providing good QoE for new multimedia systems is study item of question Q13/12 “QoE, QoS and performance requirements and assessment methods for multimedia including IPTV”. Main study items are the relation of end-user requirements to system parameters and to identify simple and efficient analysis techniques to measure and monitor QoE. All results will be included into the development of new recommendations.
- Brooks, P., Hestnes, B., Heiestad, S., Aaby, C. (2006). “Communicating Quality of Experience data for the development of multimedia services”. Proceedings of the 20th International Symposium on Human Factors in Telecommunication, Sophia Antipolis, France, March 21-23 2006, (available from http://www.hft.org/HFT06/HFT_06_programme.htm).
- ETSI EG 202 534: "Human Factors (HF): Guidelines for real-time person-to-person communication services". ETSI Guide, 2007
- ETSI TR 102 535: "Human Factors (HF): Guidelines for real-time person-to-person communication services; future requirements". ETSI Technical Report, 2007