Quality of Experience (QoE) - Current standardization activities

The assessment of the Quality of Experience (QoE) has become more important in audiovisual quality assessment and MOBILE3DTV has started to evaluate user experience for mobile 3D television and video. Within standardization bodies the topic of Quality of Experience has been included into standardization activities. The goal of ETSI HF STF 354 (Specialist Task Force 354 within the Human Factors Group of ETSI) is to provide requirement guidelines for real-time multimedia services aiming at providing a good QoE. Goal is to provide objective and subjective measures of user experience for given communication situations, service prescriptions and levels of QoS [1]. The guidelines as the expression of measure are available in ETSI EG 202 534 [2] and ETSI TR 102 535 [3].

Within the International Telecommunication Union ITU standardization activities towards QoE are targeted in ITU-T SG12, the lead study group on quality of service and quality of experience within the ITU. Goal of ITU-T SG12 to be able to a) measure quality parameters in next generation networks and b) measure their impact on QoE. The challenge of providing good QoE for new multimedia systems is study item of question Q13/12 “QoE, QoS and performance requirements and assessment methods for multimedia including IPTV”. Main study items are the relation of end-user requirements to system parameters and to identify simple and efficient analysis techniques to measure and monitor QoE. All results will be included into the development of new recommendations.

References:

1. Brooks, P., Hestnes, B., Heiestad, S., Aaby, C. (2006). “Communicating Quality of Experience data for the development of multimedia services”. Proceedings of the 20th International Symposium on Human Factors in Telecommunication, Sophia Antipolis, France, March 21-23 2006, (available from http://www.hft.org/HFT06/HFT_06_programme.htm).
2. ETSI EG 202 534: "Human Factors (HF): Guidelines for real-time person-to-person communication services". ETSI Guide, 2007
   
3. ETSI TR 102 535: "Human Factors (HF): Guidelines for real-time person-to-person communication services; future requirements". ETSI Technical Report, 2007
   

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Mobile3DTV project invited to give two workshop talks

Researchers from the Project Mobile3DTV are invited to give some talks at 3D-related workshops:

• Dominik Strohmeier from Ilmenau University of Technology will give a talk at the 6th Salzburger Medientag 2009 on 18. September 2009. His talk "Mobile3DTV - Meet the Users" will cover the aspects of user needs and requirements of Mobile3DTV and their relevance for the user-centered development process of Mobile3DTV. All presentations at the Medientag will be given in German.
  

• Update: Satu Jumisko-Pyykkö from Tampere University of Technology will give a talk at 3D Media Workshop in Berlin organized by Heinrich-Hertz-Institut, Berlin, in joint collaboration with national and international research projects. The talk "User-centered quality of experience of Mobile3DTV" will target the new approaches of our research to form a holistic framework for QoE assessment. The workshop takes place from 15.-16. October 2009.
  

Feel free to meet us at one of the workshops.
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Interesting talk: "Our cell phones, ourselves"

What does your cell phone mean for you? Here is an interesting talk of Jan Chipchase who works as researcher at Nokia about the way we interact with our mobile phones.

See Jan Chipchase on TED.

Enjoy this interesting talk about Jan's research and his results and learn about you and your mobile phone. And feel free to leave a comment...
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User experience - Category description

This category includes posts about usage aspects of Mobile 3DTV. Interesting aspects of published user or consumer studies, discussions of methodological approaches could be presented here.

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